Refund & Cancellation Policy

1. Introduction

This Refund and Cancellation Policy explains how God Tier Grading Ltd (“GTG”, “we”, “us”, “our”) manages order cancellations and refunds relating to our grading services.

This policy forms part of our Terms and Conditions and applies to all orders placed through the GTG website or submission system.

2. Service Nature

GTG provides professional grading and related evaluation services for collectible cards.

Grading outcomes represent the professional opinion of GTG at the time of grading, based on our grading standards and methodology.

Because grading is a professional assessment service, results may vary between grading companies and may not match customer expectations.

3. Processing Commencement

Processing of a submission begins once items are received and checked into the GTG facility.

Initial processing may include:

• intake logging
• unpacking and inspection
• submission verification
• triage and preparation for grading

These steps form part of the grading workflow.

Once a submission has been received and checked in, it is considered in processing.

4. Order Cancellation

Customers may request cancellation of a submission before processing has begun.

Processing is deemed to begin once items are received and checked into the GTG facility, as described in Section 3 (Processing Commencement).

If cancellation is approved before processing begins, a refund may be issued less any administrative or payment processing costs incurred.

Once processing has begun, orders cannot be cancelled.

If a customer requests the return of items after processing has begun, administrative handling costs and return shipping charges may apply before items are dispatched.

5. Refunds

Refunds may be issued in limited circumstances, including:

• where a submission is cancelled prior to processing
• where GTG is unable to provide the requested service
• where required by applicable consumer protection law

Refunds will not be issued based solely on dissatisfaction with a grading result.

6. Refused or Unserviceable Submissions

GTG reserves the right to refuse or return submissions where:

• items are not suitable for grading
• authenticity cannot be reasonably determined
• items are damaged beyond grading standards
• submission requirements are not met

In such cases, GTG may:

• return the items ungraded
• issue a partial or full refund at its discretion

Return shipping costs may still apply.

7. Duplicate or Incorrect Orders

If an order is placed incorrectly or duplicated, customers should notify GTG as soon as possible.

Corrections may be possible before processing begins but cannot be guaranteed once processing has started.

8. Non-Refundable Circumstances

Refunds will not be issued for:

• dissatisfaction with a grading outcome
• changes in card market value
• delays outside GTG’s reasonable control
• incorrect estimated card values
• customer errors in submission details

9. Chargebacks

Customers must contact GTG to resolve any billing concerns before initiating a chargeback through their payment provider.

Initiating a chargeback without first attempting to resolve the issue with GTG may result in:

• suspension of customer accounts
• refusal of future submissions
• recovery of costs incurred by GTG

10. Consumer Rights

Nothing in this policy limits or excludes rights provided under applicable consumer protection laws.

11. Policy Updates

GTG may update this Refund and Cancellation Policy from time to time to reflect operational or legal changes.

The latest version will always be published on our website.